Return & Refund policy

    Return policy, claims and guarantees

    As established by Spanish legislation, the returns and claims policy for products purchased online must offer the same guarantees and rights to the buyer as those purchased offline, which is why the return policies for the items are indicated below. purchased in www.wccsolar.net.

    The reasons for which an item can be returned are limited. In any case, all products sold from this store have been properly inspected and reviewed before shipping, so we recommend that before accepting any package you make sure that the packaging is in good condition.

    If not, we ask that you DO NOT ACCEPT THE ORDER, and immediately contact angela@wccsolar.es to notify the incident and find a solution as quickly and appropriately as possible, since by signing the receipt receipt you implicitly accept that the package is in perfect condition, so if it has suffered damage, the transport company will not be responsible for subsequent claims, and WccSolar may not accept the return of damaged items.

    If for any reason you are not satisfied with your product purchased online, you have a period of 15 days from the delivery date to return it. Before making said return, the customer must contact servicio@wccsolar.es  within the period indicated via email, and you will be informed of the procedure to follow to make the return.

    Once you receive the product in perfect condition, the amount of your purchase will be refunded, less the shipping costs paid at the time by WccSolar, using the same payment method that you used to make the purchase.

    If the product had free shipping costs, the shipping will be calculated and subtracted from the product. Any return without prior communication will be rejected by www.wccsolar.net . For the return to be accepted, both the product and its packaging must be in perfect condition, without scratches or broken or damaged packaging and including all the documentation that accompanies the product, as well as its accessories.

    The client must carry out correct packaging to ensure its transportation without damage. Once received and verified that the product is in the same condition in which it was sent, the amount will be refunded using the same payment method that you used to make the purchase.

     

    Accepted causes for returning products
    That the item that is delivered does not correspond to the order placed.
    If for any reason the delivery time is longer than that established for your order, we will contact you indicating the approximate expected date for shipping. However, if the delay is such that the order is no longer useful, we recommend that you do not accept the package. This way you will save return costs.
    That the shipment is carried out to the wrong address. Only in this case, the return can be made with postage due.
    If the product has not arrived at its destination and the order is cancelled, the payment will be made once the products arrive at our branch.
    Condition of the items for their return to be accepted
    For the return of an order to be accepted, it is essential that it be sealed, in its original packaging and in perfect condition.
    Established procedure for returning products
    In the event that the product must be returned, you must contact WWW.WCCSOLAR.NET, by email to the address angela@wccsolar.es, indicating the order number, and the reasons for the return and sending a video of the complete installation.
    After providing this information, you can send the item to the address indicated, and once the good condition of the merchandise has been verified, the refund corresponding to the purchase will be made.
    Expenses derived from returns or exchanges (mainly shipping) will be borne by the customer.
    Maximum period established for return
    The Retail Trade Regulation Law establishes a maximum period of 15 calendar days from the delivery of the order to the consumer. After this period, no returns will be accepted.
    Claims

    In accordance with the provisions of the commercial code (art. 366), the claim for damage, breakdown and total or partial loss of the merchandise must be made within 24 hours following receipt of the same, unless the damage is obvious. In which case the claim must be made at the time of delivery, you must send an email to Angela@wccsolar.es along with your order number and briefly explaining your case.

     

    Investor Guarantee

    It is an essential requirement for the application of the inverter warranty that the installation and link that exists between these and the other components have some type of external protection, such as fuses, thermal magnets, very apart from the internal protection that the inverters have. .

    Avoid overloads and overdischarges of electrical components and machinery, which can cause failure in the work of the inverter such as burning and/or explosion of Musfets and other components such as control boards and motherboard. (Ask our professionals for the real power required).

     

    Battery maintenance and warranty

    In the case of any incident in the purchase of batteries, an analysis and report will be carried out using capacity calculation devices for energy accumulators, to verify that the use of the batteries has been correct and following the guidelines and recommendations. manufacturer.

    The refund of the amount will be made through the same payment method in which the purchase was made, except in the case of cash on delivery purchases, in which case the amount will be refunded by bank transfer, as well as in the case of that the payment has been made in cash.

    Only those batteries will be replaced or repaired whose industrial expert report provided by the client and the report from the capacity calculation machine conclude that the battery has been used for the purposes described by the manufacturer and its use and maintenance. has been correct throughout its useful life, so the operating problems experienced by the battery are the result of a manufacturing defect.

    It is an essential requirement for the application of the warranty on the batteries that they have received correct use and maintenance throughout their useful life. PlusEnergy Solar SL (CIF: B90391418) below establishes some minimum operating rules that the customer must comply with. to assume the correct use of the batteries and so the warranty is applicable:

    Control its internal levels of distilled water and refill so that it is between the minimum and maximum indicated on the container. Distilled water must cover the internal plates (Lead Acid Case) Avoid periodic deep discharges in all models, discharge allowed up to 30% and in GEL and Stationary batteries up to 50%.

    1. Install in a ventilated place.

    2.Do not tip over, place with the terminals facing up during transportation, handling, installation and operation.

    3.Can be connected in parallel, as long as a battery equalizer is installed.

    Avoid overloads and overdischarges of electrical components and machinery, which can cause failure in the work of the inverter such as burning and/or explosion of Musfets and other components such as control boards and motherboard. (Ask our professionals for the real power required).

     

    Battery maintenance

    It is an essential condition for the use of the warranty on batteries that they have been used correctly throughout their useful life, so apart from the own recommendations that the manufacturer may specify in each case, WccSolar establishes some rules below. minimum operating conditions that the customer must meet to assume the correct use of the batteries and so that the guarantee is applicable, following the established protocol and always completing the present recommendations with those established by the manufacturer.

     

    Open Lead Acid Batteries

    1. Control its internal levels of distilled water and refill so that it is between the minimum and maximum indicated on the container. The distilled water should loosely cover the internal plates.

    2. Install in a ventilated place.

    3. Do not tip over, place with the terminals facing up during transportation, handling, installation and operation.

    4. Do not connect in parallel.

    5. Install in an indoor location protected from direct sunlight.

    6. Avoid exposing batteries to more than 25ºC.

    7. Avoid proximity to fire or flammable substances.

    8. After a month and a half of life, check the firmness of the terminals.

    9. Avoid periodic deep discharges.

    AGM batteries

    1. Do not tip over, place with the terminals facing up during transportation, handling, installation and operation.

    2. Do not connect in parallel.

    3. Install in an indoor location protected from direct sunlight.

    4. Avoid exposing batteries to more than 25ºC.

    5. Avoid proximity to fire or flammable substances.

    6. After a month and a half of life, check the firmness of the terminals.

    7. Avoid periodic deep discharges.

    Gel Batteries

    1. Do not tip over, place with the terminals facing up during transportation, handling, installation and operation.

    2. Do not connect in parallel.

    3. Install in an indoor location protected from direct sunlight.

    4. Avoid exposing batteries to more than 25ºC.

    5. Avoid proximity to fire or flammable substances.

    6. After a month and a half of life, check the firmness of the terminals.

    7. Avoid periodic deep discharges.

    Lithium batteries

    1. Do not tip over, place with the terminals facing up during transportation, handling, installation and operation.

    2. Install in an indoor location protected from direct sunlight.

    3. Avoid exposing and charging batteries outside the temperature range set by the manufacturer.

    4. Avoid proximity to fire or flammable substances.

    5. After a month and a half of life, check the firmness of the terminals.

    OPzS Stationary Batteries

    1. Control its internal levels of sulfuric acid and fill if necessary with distilled water so that its internal levels are between the minimum and maximum indicated on the packaging. Distilled water loosely covers the internal plates.

    2. Install in a ventilated place.

    3. Do not tip over, place with the terminals facing up during transportation, handling, installation and operation.

    4. Do not connect in parallel.

    5. Install in an indoor location protected from direct sunlight.

    6. Avoid exposing batteries to more than 25ºC.

    7. Avoid proximity to fire or flammable substances.

    8. After a month and a half of life, check the firmness of the terminals.

    9. Avoid periodic deep discharges.

    OPzV Stationary Batteries

    1. Do not tip over, place with the terminals facing up during transportation, handling, installation and operation.

    2. Do not connect in parallel.

    3. Install in an indoor location protected from direct sunlight.

    4. Avoid exposing batteries to more than 25ºC.

    5. Avoid proximity to fire or flammable substances.

    6. After a month and a half of life, check the firmness of the terminals.

    7. Avoid periodic deep discharges.

    TOPzS Stationary Batteries

    1. Control its internal levels of sulfuric acid and fill if necessary with distilled water so that its internal levels are between the minimum and maximum indicated on the packaging. Distilled water loosely covers the internal plates.

    2. Install in a ventilated place.

    3. Do not tip over, place with the terminals facing up during transportation, handling, installation and operation.

    4. Do not connect in parallel.

    5. Install in an indoor location protected from direct sunlight.

    6. Avoid exposing batteries to more than 25ºC.

    7. Avoid proximity to fire or flammable substances.

    8. After a month and a half of life, check the firmness of the terminals.

    9. Avoid periodic deep discharges.

    Evaluation of the use of batteries in the event of an incident

    To validate the battery warranty covered by WccSolar, objective evidence must be detected that confirms that the battery has certainly been used correctly, and that the failure of the product to function derives from a manufacturing defect.

    Batteries, because they are a product that is especially sensitive to use, have special treatment to proceed with their price refund, repair or replacement, depending on the moment in time in which the battery's life is reached.

    WccSolar has all the resources and devices for calculating capacities, so that through its connection with the battery it can charge and discharge it, analyzing its behavior and issuing an exhaustive report objectively based on the data obtained to know if a battery has been:

    Connected in parallel. If its use has been as a starting battery. If, if required, the battery has been refilled with distilled water If during its useful life it has experienced deep discharges. Since when the battery presents the specific problem, etc...

    This way we can compare the report issued by the capacity calculation machine with the manufacturer's technical sheet, to define whether the use and maintenance of the battery has been correct.

    The return, repair or replacement of the battery will only be possible if the report concludes that the battery has been used correctly and the problem with its operation is derived from a manufacturing fault.

     

    Battery warranty according to type

    Monoblock (acid/lead) : 1 Year Warranty

    AGM: 1 Year Warranty 

    OPzS: 2 Years Warranty

    TOPzS: 2 Years Warranty

    SOPzS: 2 Years Warranty

    GEL: 1 Year Warranty

    Lithium: 10 Years Warranty

    CPzS: 2 Years Warranty

     

    Return terms for solar pumps and purifiers

    All products from the solar pumps and purifiers session, when put into use, do not have any right to return. To be eligible for a return, they must be in their original, unopened packaging.

     

    Warranty terms

    Therefore, for the described warranty to be applicable, which covers all PlusEnergy Solar SL products, there must be objective evidence that affirms that the product has really been used correctly, and that the failure of the product to function derives from a manufacturing defect. .

    PlusEnergy Solar SL will not be responsible for possible damages that may result from misuse, unprofessional manipulation or installation, or malfunctions such as short circuits. The guarantee will not be valid in the event of factors external to the normal use of the product, such as power surges or drops, use of inappropriate accessories or accessories prohibited by the manufacturers, falls, water, fire or incorrect or abusive handling by the customer or by third parties not authorized by the manufacturers.

    The return, repair or replacement of the products will only be possible if the report concludes that the product has been used correctly and the problem with its operation is derived from a manufacturing fault.

    The shipping costs for returning the product will only be assumed by PlusEnergy Solar SL once it has been verified that it is a problem that is covered by the warranty, if the product is returned as a result of a manufacturing problem and that no more than 14 days have passed (from receipt of the product) and hence present any operating problems, for other cases, the customer will be responsible for shipping and shipping for repair, if it is not a problem that is covered by the warranty, the customer will be responsible. also the costs of repair or return.

    When returning the product, the accessories are also returned and delivered in the same condition in which PlusEnergy Solar SL sent both the documentation and the packaging.

    No more than 15 days should pass between the customer experiencing a problem with their product and notifying PlusEnergy Solar SL, otherwise the product loses its warranty.

     

    Shipping terms
    If the product is damaged during transport, or the product is not the same as the order, we will return the product loaded for transport. Any other reason will be the responsibility of the client to send to our delegation.
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